Privacy Policy

Privacy Policy

Introduction

Welcome to https://roofing-supplies-bendigo.thebestlocalpro.com (hereinafter referred to as “Roofing Supplies Bendigo”, “we”, or “us”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, use, disclosure, and management of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of Roofing Supplies Bendigo’s online presence, including but not limited to:

  1. Our official website at https://roofing-supplies-bendigo.thebestlocalpro.com.
  2. Any mobile or desktop applications associated with our services.
  3. Online services and platforms we offer.
  4. Products available through our digital channels.

Please be aware that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Account Creation and Use: When you create an account on our platforms, we collect and process your account information, such as your name, email address, and password.
  2. Transactions: We securely process payment information, financial details, and purchase history when you make a transaction on our site or through our apps.
  3. Communication: We may contact you via email, phone, or SMS for customer support, marketing purposes (with your consent), or to provide updates about your orders and services.

Personal Data Collection

We collect various categories of personal data to enhance your user experience and improve our services:

  1. Account Information: This includes your name, contact details, login credentials, and any profile preferences you set.
  2. Payment Information: Credit or debit card numbers, expiration dates, CVV codes, and billing addresses are collected for secure transactions.
  3. Financial and Purchase Data: We may store records of your financial transactions, purchase history, and order details to facilitate better service.
  4. Mobile Device Identifiers: Unique device identifiers and mobile app usage data can be used to personalize our services on mobile platforms.
  5. Location Data: With your consent, we access location information to provide location-based services or personalized recommendations.
  6. Feedback and Reviews: We encourage user feedback and reviews, which may include personal details if voluntarily provided.
  7. Social Media Information: If you choose to log in through social media accounts, we may collect data from those platforms (with your permission).
  8. Product Interactions: Details about the products you view, search for, or purchase are tracked to improve our product recommendations and personalize your shopping experience.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience:

  1. Strictly Necessary Cookies: These ensure basic functionality, such as remembering your login credentials or maintaining a secure connection while you browse our site.
  2. Preference Cookies: They remember your settings and preferences, like language or display resolution, to provide a customized interface.
  3. Analytics Cookies: These tools help us understand user behavior, track website performance, and improve overall functionality.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Data Retention and Deletion

We adhere to data retention policies as required by applicable laws and for legitimate business purposes:

  1. Legal Requirements: We may need to retain personal data to comply with legal obligations or government requests.
  2. Business Needs: Personal information is stored until it is no longer needed for the purpose it was collected, except where extended retention is required by law.
  3. Data Anonymization: Once data is no longer required, we take steps to anonymize or delete it securely, ensuring individual identification cannot be made.

Security Measures

We implement robust security practices to protect your personal data:

  1. Encryption: We utilize encryption protocols to safeguard data during transmission and storage.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards to process data on our behalf.
  3. Access Controls: Access to personal data is restricted to authorized staff only, ensuring confidentiality and integrity.

Children’s Privacy

Roofing Supplies Bendigo does not intentionally collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us using the details provided in the ‘Contact Us’ section, and we will take immediate steps to rectify the issue.

Your Data Rights

Depending on your jurisdiction, you may possess certain rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you, along with information about how it is used.
  2. Rectification: If your data contains inaccuracies or incomplete information, you have the right to ask for corrections or amendments.
  3. Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your personal data.
  4. Restriction: You may limit the use of your personal data under specific conditions.
  5. Portability: You are entitled to receive your personal data in a structured, commonly used format, and transfer it to another controller.
  6. Objection: You can object to the processing of your data for specific purposes at any time.
  7. Non-Discrimination: You have the right to be treated fairly and not discriminated against for refusing or withdrawing consent.
  8. Data Portability (in some jurisdictions): This allows you to request a copy of your personal data in a portable format, moveable between service providers.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond to your request as required by applicable law.

Changes to Privacy Policy

Roofing Supplies Bendigo reserves the right to update this Privacy Policy at any time. Material changes will be notified via a prominent notice on our website or through email communications. We encourage users to review this policy periodically to stay informed about how we protect their personal data.

Contact Us

For any privacy-related inquiries, feedback, or requests:

Email: [email protected]

Postal Address: [Insert Address]

We value your trust in our company. By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.